Honor Who to Protect?

GBB/GCB 1033 Management and Organizational Behavior Case Study 1 January 2013 Semester Honor Who To Protect? Don Riles, amends claims adjuster, has the sidereal day off. He is playing with his 4-year-old daughter Erica when the telephone rings. At the other end of the line, Dons supervisor, apologizing for interrupting his time off, pleads for his help. Will Don please visit a womanhood in his neighborhood who has made claims for bodily and mental injury resulting from a car crash with a person insured by Dons company? The woman has consented to a visit from their adjuster to assess the injuries to her nose and mental state. Apparently the crash has caused her to relapse into a condition of paranoia and manic depression, previously stabilized. ) The claims adjuster in charge of the case has called in sickscheduling the appointment has been difficult. Will Don please fill in? Don agrees readily, but asks if he could drive his daughterit is their day together while his wife worked . Dons supervisor gratefully assures him that bringing the little girl along is no problem. When Don arrives at the womans house, he discovers no one at home, so he and his daughter wait in the car.Eventually, the woman arrives, parks, and emerges from her car, at which point Erica cries happily, Its Miss Anderson Who is Miss Anderson? asks her convey with surprise. Miss Anderson turns out to be Ericas daycare teacher. Don conducts a short interview with the woman on the front steps of her home, satisfying himself that she does indeed thrust some facial injuries and that she is taking prescription medicine for her mental problems. Following the interview, Don realizes that he has a real dilemma. Insurance ethics mandates that claims investigations are wholly confidential.An insurance professional with knowledge of a claims case is expected to keep silent and to refrain from using the knowledge for personal benefit. On one hand, to promote his industrys code of ethics, he is no t to discuss or act on the information he has received about Miss Andersons situation. On the other hand, he does not want his daughter under the care of a person who is undergoing treatment for mental illness and who might be dangerous. Dons wife is also an insurance claims adjuster, working for a separate company. Still, even if Don tells her, she is bound by the same professional code of ethics. What should Don do?